Contact Brain Ignition Customer Support
Have a question about an order, shipping, the guarantee or the label? Here is where to send it and what to include.
Email customer support
Support email: support@brainiignition.com
Write to us at the address above and include a short description of your question. Customer support reads every message and replies as soon as it can. Response times can vary with message volume, and we ask for your patience while we get back to you.
What you can contact us about
Orders
Questions about placing an order, choosing between the 2, 3 and 6 dropper bottle packs, or what appears on your order confirmation.
Shipping
Free shipping applies to the 3 and 6 bottle packs. For the 2 bottle pack, shipping is added at checkout. Ask us if you need help understanding your option.
The 60-day guarantee
Every pack is covered by a 60-day money-back guarantee. Contact customer support within 60 days of purchase. Full terms are shown at checkout.
Label questions
The supplement facts panel on the bottle lists the details. If you would like help reading it, customer support can share them with you.
What to include in your message
- Your full name and the email address used at checkout.
- Your order number, if you have one.
- The pack you chose: 2, 3 or 6 dropper bottles.
- A clear description of your question.
Please do not send payment card numbers by email. Payment is handled securely on the order page, and our team never needs your card details to answer a question.
Our promise to you
Every message gets read by a real person on the customer support team. We aim to give clear, friendly answers, and we will point you to the right place if your question is about checkout, payment or a delivery that is handled on the order page. Your questions help us keep this site useful for the next visitor too.
Before you write
Many answers are already on the site. The quick answers post covers common questions, and The Brain Ignition 60-Day Guarantee Explained walks through how the guarantee works. You can also learn more about our team.
Ready to order instead? The order page is run by the seller and opens in a new tab.
Frequently Asked Questions
How do I reach Brain Ignition customer support?
Send an email to support@brainiignition.com with your question, your order number if you have one and the email address you used at checkout. Customer support reads each message and replies as soon as possible. Response times vary with message volume, so please allow some time for a reply. You can write about orders, shipping, the 60-day money-back guarantee or questions about the label and the supplement facts panel on the bottle. Card details should never be sent by email, and the team will never ask for them.
When should I contact support about the guarantee?
Contact customer support within 60 days of your purchase. Every pack is covered by the 60-day money-back guarantee, and the full terms are shown at checkout, so it helps to keep your order confirmation handy. When you write to support@brainiignition.com, include your order number, the pack you ordered and the email address used at checkout so the team can find your order quickly and respond with the next steps. Keeping your confirmation email nearby makes the process quick and simple for everyone involved.